Terms & Cancellation Policy

Disclaimer and Limitation of Liability Health Risk You understand that a bike fit appointment may involve physical activity on the bicycle, including pedaling, riding, position changes, and other cycling specific movements. You confirm that you are physically fit to take part in the appointment. If you feel unwell, sick, or physically limited, it is your responsibility to take the appropriate action and cancel or postpone your bike fit appointment until you are fit to participate in the session. Customer Duty to Provide Information You must provide complete and accurate information relevant to the appointment. This includes symptoms, pain, injuries, surgery, health limitations, your bicycle, your components, and any previous changes or adjustments. Bike Fit, Adjustments and Adaptation Period A bike fit is intended to improve riding position, comfort, function, and efficiency on the bicycle. No specific outcome can be guaranteed. This includes the complete resolution of pain, discomfort, numbness, or performance limitations. Changes to position, contact points, or components may require an adaptation period. At Your Own Risk Cycling equipment or personal items left while waiting for additional parts or repair remain at your own risk for damage, loss, or theft. CycleFit Europe is not responsible for lost items. Cycling is an inherently dangerous sport. Accidents can happen. CycleFit Europe is not responsible for damage or injury resulting from racing, training, or other cycling related activities. Follow Up Appointments and Review Sessions Free or discounted follow up appointments, review sessions, or booking codes provided for this purpose are valid for three months from the date of the original bike fit appointment. After this period, the relevant booking codes expire automatically. Any unused follow up entitlement lapses after this period. After expiry, the standard follow up fee will apply. Website Content The use of the content of this website is at the user's own risk. Mere use of the provider's website does not create any contractual relationship between the user and the provider. Dispute Resolution We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board. Copyright The content published on this website is subject to German copyright and related rights law. Any use not expressly permitted by law requires the prior written consent of the provider or the respective rights holder. This applies in particular to reproduction, editing, translation, storage, processing, and reproduction in databases or other electronic media and systems. Third party content is identified as such where applicable. Unauthorized reproduction or distribution of individual content or complete pages is not permitted. Copies and downloads are permitted only for personal, private, and non commercial use. Display of this website within external frames is only permitted with prior written permission. Lloyd Thomas CycleFit Europe German Ich bestätige, dass ich die Haftungsbedingungen, Hinweise zu Gesundheitsrisiken und Eigenverantwortung sowie die Regelung zu Folgeterminen gelesen und akzeptiert habe. English I confirm that I have read and accepted the liability terms, health risk and personal responsibility notice, and the follow up appointment policy.

Cancellation and rescheduling You can reschedule or cancel your appointment free of charge through the link in your confirmation, as long as the appointment is more than 48 hours away. If you cancel within 48 hours before the agreed appointment, or do not attend, compensation of up to EUR 150.00 may be payable. A deposit you have already paid can be set against this claim. Saved expenses and any other use of the appointment slot are taken into account when the loss is determined. The customer expressly remains entitled to prove that no loss, or a substantially lower loss, has occurred. This does not apply if you are not responsible for the cancellation or non-attendance, for example in the case of sudden illness or an accident; please let us know as early as possible. The compensation is damages. It is not payment for a service and not a separate fee. A deposit is a payment towards the service you booked. If the appointment takes place it is credited to your invoice. Any part of a deposit that is not set against such a claim is refunded without undue delay, and at the latest within 14 days. An appointment that we cancel does not give rise to compensation; in that case any deposit you have paid is refunded in full. There is no statutory right of withdrawal for appointment bookings (§ 312g(2) no. 9 BGB) – but you can cancel or reschedule free of charge up to 48 hours before.