1. Data Controller
The data controller under GDPR is:
CycleFit Europe
Bensheim, Germany
Email: info@bikefiteurope.com
2. Data We Collect
We collect and process the following personal data:
• Name and email address (for bookings and notifications)
• Phone number (optional, for appointment reminders)
• Payment data (processed exclusively via Stripe — we do not store card details)
• IP address and device information (server logs, Sentry error reports)
3. Purpose of Processing
We process your data to:
• Manage bookings and send confirmations
• Send appointment reminders by email or SMS
• Process payments via Stripe
• Improve our service (anonymised error reports)
4. Data Processors
We use the following service providers, with whom data processing agreements (DPA) have been concluded:
• Stripe Payments Europe Ltd (payment processing) — Stripe DPA
• Postmark / ActiveCampaign, Inc. (transactional emails) — Postmark DPA
• Twilio Inc. (SMS notifications) — Twilio DPA
• Sentry (anonymised error reports) — Sentry DPA
5. Retention Period
Booking data is retained for the legally required retention period of 10 years. Contact data is deleted once there is no longer a legitimate interest or you request deletion.
6. Your Rights
You have the right to:
• Access your stored data
• Rectify inaccurate data
• Erasure of your data (right to be forgotten)
• Restriction of processing
• Data portability
To exercise your rights, you can log in to your customer account (/dashboard) at any time or contact us at info@bikefiteurope.com.
7. Contact
For questions about data protection, please contact us at:
info@bikefiteurope.com